Pura Vida Warranty

Pura Vida Warranty

Rest Easy with Our Pura Vida Warranty

At Smith-Sterling, we embody the spirit of Costa Rica that urges its people to do what’s right, to have a caring heart and to be positive about life. Our Pura Vida Warranty serves as an extension of our national spirit. Our Pura Vida Warranty ensures that your appliance or restoration will be made according to your specifications or we’ll remake or adjust it until it satisfies your need, at no cost to you.

“We are committed to providing you with services that empower you to strengthen patient trust and deliver necessary care. Your complete satisfaction is assured, and no matter the reason, we will not charge you for remaking a case.”
Khristell Aguilar Headshot
Khristell Aguilar
General Manager

No-Fault Remake Policy, Limited Warranty, and BruxZir Zirconia Lifetime Performance Warranty/Replacement Policy

No Fault Remake Policy
Smith-Sterling Dental Laboratories is pleased to process all remakes or adjustments, of the below identified devices that are manufactured by Smith-Sterling Dental Laboratories, at no additional charge if requested within the warranty period and accompanied by the return of the original device, as described in further detail below.

Limited Warranty and BruxZir Zirconia Lifetime Performance Warranty/Replacement Policy/Limitation of Liability
Smith-Sterling Dental Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT AS OTHERWISE EXPLAINED IN THE BRUXZIR ZIRCONIA LIFETIME PERFORMANCE REPLACEMENT POLICY DESCRIBED BELOW. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:

  • BruxZir Zirconia restorations, including restorations over implants, manufactured by the lab are warranted for the life of the patient originally receiving the restoration from the date of placement. This limited lifetime performance warranty shall apply to direct end-user customers (treating clinicians) only.
  • Custom implant abutments manufactured by the lab are warranted for the life of the patient originally receiving the restoration from the date of placement (including replacement of a device that was made by the lab that was attached to said abutments).
  • Porcelain to metal; ceramic to metal; all ceramic (except BruxZir Zirconia, as described and noted above); all metal; single‐unit inlay, onlay and crown composite resin final prosthetics; screw‐retained crowns and bridges; and milled implant bars manufactured by the lab, up to 7 years.
  • Composite resin bridges (excluding Maryland and inlay/onlay bridges) manufactured by the lab up to 5 years.
  • Thermoformed appliances, thermoformed splints and the Comfort3D Bite Splint if the failure is due to defects in materials or workmanship, Hi-Tech Temps provisionals, composite resin, and Maryland and inlay/onlay bridges manufactured by the lab up to 6 months.
  • Provisional implant prosthesis manufactured by the lab up to 60 days.
  • All other dental devices manufactured by the lab up to 30 days if the failure is due to defects in materials or workmanship.

This warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device, including any chair time. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Florida and the Federal Arbitration Act (“FAA”) to the maximum extent permitted by law. The lab does not guarantee the performance of independent carriers used to transport the devices.

NOTWITHSTANDING THE ABOVE, YOU UNDERSTAND AND AGREE THAT THE LAB WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM OR IN ANY WAY CONNECTED TO YOUR RELATIONSHIP WITH THE LAB, WHETHER FORESEEABLE OR NOT AND HOWEVER CAUSED TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOME JURISDICTIONS EITHER DO NOT ALLOW OR PLACE RESTRICTIONS UPON THE EXCLUSION OR LIMITATION OF DAMAGES IN CERTAIN TYPES OF AGREEMENTS; FOR THESE JURISDICTIONS, THE AFOREMENTIONED LIMITATION ON LIABILITY SHALL BE TO THE MAXIMUM DEGREE PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE IN ANY EVENT THAT THE LAB’S TOTAL LIABILITY TO YOU FOR ANY OR ALL OF YOUR LOSSES OR INJURIES FROM THE LAB’S ACTS OR OMISSIONS, REGARDLESS OF THE NATURE OF THE LEGAL OR EQUITABLE CLAIM, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE LAB FOR THE DEVICE(S) AT ISSUE.

[Revised Form 15-Apr-2021]

Quality Commitment and Policies

We strive to empower patient-centered dental professionals like you to offer high-quality care that helps your practice achieve all of its goals.

Smith-Sterling is American-owned and -operated, and we employ a proven quality management system throughout the dental lab. Your cases are verified at each step of the digital fabrication process, and then checked by our trained dental technicians. If the case doesn’t meet your expectations, our restorations are backed by a no-fault remake policy.

At Smith-Sterling Dental Laboratories, we take pride in every case. All of our restorations and dental devices are manufactured from FDA-registered materials. Clinicians can rest easy knowing that cases sent to Smith-Sterling will be fabricated with the latest laboratory technologies, which ensure accurate fits, precise margins and patient-pleasing esthetics.

There is no charge for one inbound and one outbound shipment per case.

ADDITIONAL OVERNIGHT SHIPMENTS:

  • Die trims
  • Try-ins
  • Reshades to a new shade
  • Price applicable to contiguous U.S. only. Shipping charge varies for Alaska, Hawaii and Puerto Rico.