Holiday Hours Update: In observance of the upcoming holidays, our Contact Support Centers will be open on December 24 until 3:00pm. We will be closed on December 25 and January 1. Wishing you and yours a Merry Christmas and Happy New Year!
No-Fault Remake Policy, Limited Warranty, and BruxZir Zirconia Lifetime Performance Warranty/Replacement Policy
No Fault Remake Policy
Smith-Sterling Dental Laboratories is pleased to process all remakes or adjustments, of the below identified devices that are manufactured by Smith-Sterling Dental Laboratories, at no additional charge if requested within the warranty period and accompanied by the return of the original device, as described in further detail below.
Limited Warranty and BruxZir Zirconia Lifetime Performance Warranty/Replacement Policy/Limitation of Liability
Smith-Sterling Dental Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT AS OTHERWISE EXPLAINED IN THE BRUXZIR ZIRCONIA LIFETIME PERFORMANCE REPLACEMENT POLICY DESCRIBED BELOW. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:
This warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device, including any chair time. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Florida and the Federal Arbitration Act (“FAA”) to the maximum extent permitted by law. The lab does not guarantee the performance of independent carriers used to transport the devices.
NOTWITHSTANDING THE ABOVE, YOU UNDERSTAND AND AGREE THAT THE LAB WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM OR IN ANY WAY CONNECTED TO YOUR RELATIONSHIP WITH THE LAB, WHETHER FORESEEABLE OR NOT AND HOWEVER CAUSED TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOME JURISDICTIONS EITHER DO NOT ALLOW OR PLACE RESTRICTIONS UPON THE EXCLUSION OR LIMITATION OF DAMAGES IN CERTAIN TYPES OF AGREEMENTS; FOR THESE JURISDICTIONS, THE AFOREMENTIONED LIMITATION ON LIABILITY SHALL BE TO THE MAXIMUM DEGREE PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE IN ANY EVENT THAT THE LAB’S TOTAL LIABILITY TO YOU FOR ANY OR ALL OF YOUR LOSSES OR INJURIES FROM THE LAB’S ACTS OR OMISSIONS, REGARDLESS OF THE NATURE OF THE LEGAL OR EQUITABLE CLAIM, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE LAB FOR THE DEVICE(S) AT ISSUE.
[Revised Form 15-Apr-2021]
We strive to empower patient-centered dental professionals like you to offer high-quality care that helps your practice achieve all of its goals.
Smith-Sterling employs a proven quality management system throughout the dental lab. Your cases are verified at each step of the digital fabrication process, and then checked by our trained dental technicians. If the case doesn’t meet your expectations, our restorations are backed by a no-fault remake policy.
At Smith-Sterling Dental Laboratories, we take pride in every case. All of our restorations and dental devices are manufactured from FDA-registered materials. Clinicians can rest easy knowing that cases sent to Smith-Sterling will be fabricated with the latest laboratory technologies, which ensure accurate fits, precise margins and patient-pleasing esthetics.
There is no charge for one inbound and one outbound shipment per case.
ADDITIONAL OVERNIGHT SHIPMENTS: