Work with Us

Work with Us

In the spirit of patient welfare, Smith-Sterling is committed to providing high-quality, affordable solutions and treating our clinician customers like family. Get started today!

Why Partner with us

To help you succeed for your patients, we offer a comprehensive range of high-quality, affordably priced laboratory services and free shipping. What’s more, your cases are backed by our Pura Vida Warranty — our promise that appliances or restorations will be made according to your specifications or we’ll remake or adjust it until it satisfies your needs, at no cost to you.

Free Shipping Every Day

There’s no added charge for one inbound and one outbound shipment per case for dentists in the contiguous United States. To simplify your experience of working with Smith-Sterling, we’ve partnered with a facility in Florida that will forward your cases to our laboratory in Costa Rica. This means prescribing restorations is straightforward and affordable — you’ll have no need to worry about international duties, taxes, regulations or customs.

Work With Us Accent Photo

SEND YOUR IMPRESSION

Send a Digital Impression

When you transmit a digital impression and request a model-less restoration, we deduct the cost of the model and die work from your lab bill. Because the case is sent to the lab digitally, finished restorations can be returned to your office in less time than those made via conventional impressions.

Ship a Case

Schedule an in-office case pickup by calling our customer service team at 800-395-8205. When the lab receives your conventional impressions, we immediately pour stone models and scan them to ensure you benefit from the latest digital laboratory technologies.

Improved Precision with Digital Impressions

1 %
Reduction in crown remakes due to fit issues
1 %
Reduction in crown remakes due to margin issues
1 %
Reduction in crown remakes due to occlusion issues
1 %
Reduction in crown remakes due to fit issues
1 %
Reduction in crown remakes due to margin issues
1 %
Reduction in complaints for high occlusion

Enhance your savings when you send a digital impression. At Smith-Sterling, you’ll pay less for model-less cases made from digital impressions. Save $20 off the list price of all-ceramic restorations, $40 off the list price of screw-retained crowns and $40 off the list price of Inclusive® Custom Abutments. What’s more, cases created from digital impressions routinely take fewer days to manufacture and return to your practice.

To set up your digital impression account, call 800-395-8205.

To send a case for a traditional or implant restoration through Sirona Connect, follow the standard Sirona scan protocol. Select your restoration preferences, and send scans of the prepared teeth with adjacent teeth, buccal bite and the opposing arch. For anterior cases, an additional scan of the preoperative condition or a scan with the temporary in place is recommended to achieve the best overall design.

3M True Definition scan files can be sent to Smith-Sterling for the design and fabrication of traditional or implant restorations. True Definition Scanner users can contact 3M ESPE directly to add Smith-Sterling to your list of connected labs.

Carestream CS 3600 users can send impression data in an open file format (.stl) to laboratories around the world. Smith-Sterling is a Carestream Dental Preferred Lab and is equipped to handle your case fabrication needs.

Planmeca PlanScan users can send scans via the E4D®Sky network in order to export case files in an open file format (.stl).

Send your 3Shape TRIOS scans to Smith-Sterling using 3Shape Communicate. TRIOS order forms can be customized to match specific information requirements and offerings from Smith-Sterling, making it easy to create new orders, attach 2D images and convey all case aspects to our lab. Minutes after your scanning is complete, our lab technicians can receive your TRIOS digital impressions and immediately start designing your traditional or implant restoration. When your design is complete, a 3D model will automatically be sent to the 3Shape Communicate site for you to review before we begin fabricating your restoration.

After receiving a scan file for a traditional or implant restoration, clinicians can transmit the data to an approved laboratory by selecting “Send” on the screen. Contact Align Technology directly to add Smith-Sterling to your list of “Favorite Labs.”

Enhance your savings when you send a digital impression. At Smith-Sterling, you’ll pay less for model-less cases made from digital impressions. Save $20 off the list price of all-ceramic restorations, $40 off the list price of screw-retained crowns and $40 off the list price of Inclusive® Custom Abutments. What’s more, cases created from digital impressions routinely take fewer days to manufacture and return to your practice. To set up your digital impression account, call 800-395-8205.

To send a case for a traditional or implant restoration through Sirona Connect, follow the standard Sirona scan protocol. Select your restoration preferences, and send scans of the prepared teeth with adjacent teeth, buccal bite and the opposing arch. For anterior cases, an additional scan of the preoperative condition or a scan with the temporary in place is recommended to achieve the best overall design.

3M True Definition scan files can be sent to Smith-Sterling for the design and fabrication of traditional or implant restorations. True Definition Scanner users can contact 3M ESPE directly to add Smith-Sterling to your list of connected labs.

Carestream CS 3600 users can send impression data in an open file format (.stl) to laboratories around the world. Smith-Sterling is a Carestream Dental Preferred Lab and is equipped to handle your case fabrication needs.

Planmeca PlanScan users can send scans via the E4D®Sky network in order to export case files in an open file format (.stl).
Send your 3Shape TRIOS scans to Smith-Sterling using 3Shape Communicate. TRIOS order forms can be customized to match specific information requirements and offerings from Smith-Sterling, making it easy to create new orders, attach 2-D images and convey all case aspects to our lab. Minutes after your scanning is complete, our lab technicians can receive your TRIOS digital impressions and immediately start designing your traditional or implant restoration. When your design is complete, a 3-D model will automatically be sent to the 3Shape Communicate site for you to review before we begin fabricating your restoration.

After receiving a scan file for a traditional or implant restoration, clinicians can transmit the data to an approved laboratory by selecting “Send” on the screen. Contact Align Technology directly to add Smith-Sterling to your list of “Favorite Labs.”

SHIPPING CASEWORK TO THE LAB

SENDING CASEWORK TO THE LAB
Shipments typically arrive at the lab in two to three business days. We recommend placing your sealed case box in a Priority Mail Bag (available from your post office). Then, affix our pre-paid U.S. Priority Mail label to the outside. These labels are provided at no charge from the lab.

RETURNING CASEWORK TO YOUR OFFICE
Shipments will arrive at your office in two to three business days. Each shipment is barcoded with a tracking number to anticipate final arrival.

SENDING CASEWORK TO THE LAB
Shipments are overnight from most areas.

RETURNING CASEWORK TO YOUR OFFICE
Shipments are overnight to most areas.

SENDING CASEWORK TO THE LAB
Shipments are overnight from most areas.

RETURNING CASEWORK TO YOUR OFFICE
Shipments are overnight from most areas.

SENDING CASEWORK TO THE LAB
UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.

RETURNING CASEWORK TO YOUR OFFICE
UPS RED: Shipments are overnight in most areas.
UPS BLUE: Shipments will arrive on the second business day in most areas.

Ship conventional impressions or stone models. Schedule a case pickup by calling our customer service team at 800-395-8205. We offer free shipping for one inbound and one outbound shipment per case.